Course curriculum

    1. Welcome Overview

    2. What You Will Learn

    3. How to Get the Most from This Course

    1. Lesson 1.1: Understanding Quality Management Systems

    2. Lesson 1.2: The PDCA Cycle for Quality

    3. Lesson 1.3: Key Features of ISO 9001:2015

    4. Lesson 1.4: The Seven Quality Management Principles

    1. Lesson 2.1: Quality Management on a Global Scale

    2. Lesson 2.2: Business Benefits and Organisational Performance

    3. Lesson 2.3: Customer Satisfaction and Market Success

    4. Lesson 2.4: Integration with Other Management Systems

    1. Lesson 3.1: Quality in Your Daily Work

    2. Lesson 3.2: Your Impact on Customer Satisfaction

    3. Lesson 3.3: Your Voice in Quality Improvement

    4. Lesson 3.4: Career Development Through Quality Excellence

    1. Lesson 4.1: Understanding Your Process Role

    2. Lesson 4.2: Working with Procedures and Standards

    3. Lesson 4.3: Identifying and Reporting Quality Issues

    4. Lesson 4.4: Participating in Improvement Activities

    5. Lesson 4.5: Building Your Quality Competence

    1. Lesson 5.1: Organisational Context and Scope (Clause 4)

    2. Lesson 5.2: Leadership and Quality Policy (Clause 5)

    3. Lesson 5.3: Quality Planning and Risk Management (Clause 6)

    4. Lesson 5.4: Resources and Documentation (Clause 7)

    5. Lesson 5.5: Operational Planning and Control (Clause 8)

    6. Lesson 5.6: Monitoring and Measurement (Clause 9)

    7. Lesson 5.7: Nonconformity and Corrective Action (Clause 10)

About this course

  • Free
  • 36 lessons
  • 0 hours of video content

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