Course curriculum

  • 1

    Introduction to ISO 9001:2015 Quality Management System Foundations

    • ISO 9001:2015 Quality Management System Foundations

    • Introduction to ISO 9001:2015 Quality Management System Foundations

    • Course Information

  • 2

    Section 1: What is a Quality Management System?

    • What is Quality?

    • What is Involved in Quality Management?

    • What is a Quality Management System?

    • Quality Management is Universal

    • Two Quality Management System Examples

    • Do you know?

    • Standardising Quality Management Systems

    • The International Organisation for Standardisation (ISO)

    • An ISO Standard Example

    • What is ISO 9001?

    • ISO 9001 Guidelines

    • ISO 9001 Certification

    • Do you know?

  • 3

    Section 2: The Quality System

    • What an Organisation Should Base their Quality Management System On

    • Who is Responsible for Managing the Quality System?

    • What Documentation is Required Under ISO 9001?

    • What Documentation is Required Under ISO 9001?

    • Do you know?

    • Where to Find the Documentation?

    • An Example Quality Policy

    • An Example Quality Policy

    • An Example Quality Policy

    • An Example Quality Policy

    • Understanding the Quality Policy

    • The Quality Manual

    • The Quality Manual

    • Do you know?

    • Quality Processes, Procedures and Work Instructions

    • The Procedures

    • Controlled Documents

    • Do Not Use Uncontrolled Documents

    • Anything that Instructs!

    • Forms

    • Correcting Documents

    • Do you know?

  • 4

    Section 3: Other Rules of the Quality System

    • The Responsibilities of Management

    • Training

    • Understanding the Customer's Requirements

    • Purchasing Procedures

    • Do you know?

    • Production Controls

    • Measuring Equipment Calibration Requirements

    • Non-Conforming Parts

    • Controlling Non-Conforming Parts

    • Things to Consider

    • Do you know?

  • 5

    Section 4: Quality Audits

    • What is Auditing?

    • External Audits

    • Typical Questions Auditors May Ask

    • Internal Audits

    • Do you know?

  • 6

    Section 5: Corrective and Preventive Action

    • Continual Improvement

    • The Plan-Do-Check-Act Procedure

    • What is a Corrective Action Report (CAR)?

    • A Corrective Action Report Form Example

    • Corrective Vs. Preventive

    • The One Rule of Corrective Action Report Forms

    • Do you know?

  • 7

    Conclusion

    • Things to Remember

    • Knowledge Review