Course curriculum

    1. Course Introduction

    2. Customer Focus in ISO 9001

    3. What Is Customer Feedback?

    4. How Customer Feedback Is Collected at Sevron

    5. Handling Customer Complaints

    6. Recording and Tracking Feedback

    7. Linking Feedback to CAPA

    8. Measuring Customer Satisfaction

    9. Continual Improvement

    10. Sources of Improvement Opportunities

    11. Improvement Planning and Implementation

    12. Role of Management Review

    13. Common Issues with Customer Feedback

    14. Your Role in Customer Feedback & Improvement

    15. Knowledge Review

    16. Course Completion

About this course

  • Free
  • 16 lessons
  • 0 hours of video content

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